We will offer to replace bars that aren't usable in order to make your order complete. Wood will be wood, and it may change due to humidity or even from how it's stored. Once it leaves our premises, we have no control over their environment. It's your responsibility to check your bars upon arrival. We won't warranty bars beyond two weeks after shipping. If there are issues with bars, we require photos to ascertain whether or not bars are useable. Also, if we determine bars should be replaced, they will be sent with your next order, unless there's mitigating circumstances that makes us assess a request.

The industry standard is 1/8" deviation over one foot, our standard is much tighter with 1/8" deviation over three feet. Generally, you'll find it to be much more critical than that. We have a very picky crew!

A word about gluing the joints, don't do it. (Stapling later). The miters are meant to be expandable if required in the future. Keys, or wedges, are used to expand the miters, thus tightening the canvas. We won't warranty any bars that have been glued, regardless of what the issue may be. If you staple bars and send them back, they're obviously unsaleable, and will garner no refund. Having said that, instead of using glue, some artists use staples to secure the miters. If they need to be expanded in the future by keys, the staples accommodate minor clevering.

A word of CAUTION: stretcher bars should always be taken apart by folding the bars inward, away from the points. If they are opened outwardly, the points will often crack and splinter. It goes without saying, but we guess we should say it anyway; we won't accept returns on any bars that have been damaged by improper handling.

Lengthy bars require cross braces. If you elect to not use braces, and there's some bending after stretching canvas, you'll probably kick yourself for not using them. Obviously, you'll have to live with that decision and use braces in the future. There are recommendations posted for each style when you enter the brace page.

If you ask for assistance in choosing bars, we may be able to assist, but the final choice will be solely yours. There are many factors that can affect the outcome of stretching canvas, such as the weight (thickness) of the canvas, how much tension is applied to stretch the canvas etc., so any assistance we may offer can't ultimately determine if the outcome will be helpful or not. Again, the choice of style and bracing is your decision to make.

Late shipments caused by weather, getting lost in transit, mistakingly delivered to the wrong address and the list goes on and on, is out of our control. We may be able to assist the carrier in some small way, but the responsibility for delivery is in their hands and not ours. Frankly, it's nearly as bothersome to us as it is to you. For example, if you used the wrong address or it was stolen from your porch, we're not Amazon, we can't be sending out a replacement order.

Restocking & Shipping Fees:

First, you must contact us within 14 days of the shipment date and you must supply all information and photos if requested. If you decide to return bars, we will credit or refund any merchandise returned to SBW within 20 days of the shipment date as long as it's returned in good-as-new condition. You'll need to send the stretcher bars back at your expense and if all is well with the bars, there will be a 20% re-stocking fee. Shipping and packing charges aren't reimbursed unless we've made a shipping error, in which case we'll send a call tag at our expense for a return. Actual shipping costs incurred when the order was fulfilled, will also be deducted from the issued credit.

We don't offer expedited shipments. If you want an expedited shipment you must send us a shipping tag and arrange the pickup through UPS or FedEx. We will pack your order and send the measurements and weight. If you decide to not use an expedited service after receiving the measurement and weight, and deciding to use ground there will be a $30 service charge applied to your invoice to cover the "the skip the line" packing. If you decide to cancel the order, there will be a $60 charge for "skip the line" and restocking. If you received an order you had shipped express, but decide to return it you will have to pay for the return shipping and will be reimbursed for 45% of the product cost, less any damage.

If you have used bars and then ask for a replacement, but can't or won't have them shipped back even if we are willing to pay to have them returned due to our error, we are sorry, but that isn't within the realm of reason. It's not that we won't truly listen to your predicament, but there's just a slim chance that we'll find common ground in this situation.

Replacements or Returns $2,000 up:

Orders $2000 and up have graduated discount rates. Any claims for returns on bulk discount orders must be made and returned at buyers expense within 20 days of shipping the order. Bars returned will be valued at the invoice price paid less the discount level's percentage. For instance, if a bar's retail price is $1.00 and a 20% discount was applied to the order, this bar would be billed at $0.80. The 20% discount rate would apply to the returned bar, which is valued at $0.64 credit.

No bars will be accepted for return after 20 days from the shipping date.


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc.. The collective work includes works that are licensed to Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc.. Copyright 2003, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. or purchasing Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. or to purchase Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. used in the site are trademarks or registered trademarks of Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. product is mistakenly listed at an incorrect price, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc..


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc., Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).